Shipping Policy

Shipping Policy for Cellar Craft Wines Pte Ltd "CC Wines" (Singapore Only)

At CC Wines, we are dedicated to providing efficient and timely shipping services for our customers within Singapore. Please review the following shipping policy to understand our procedures and timelines.

  1. Processing Time: a. We process orders Monday through Friday, excluding weekends and public holidays. b. Orders received before 12:00 PM (local time) on weekdays will be processed on the same day. c. Orders received after 12:00 PM (local time) will be processed on the next working day.

  2. Shipping Time: a. Once your order has been processed, we will initiate the shipping procedure within three (3) working days. b. Working days refer to Monday through Friday, excluding weekends and public holidays.

  3. Shipping Methods: a. We offer various shipping methods for orders within Singapore. b. The available shipping methods will be displayed during the checkout process. c. The shipping cost and estimated delivery time will be calculated based on your location within Singapore and the chosen shipping method.

  4. Order Tracking: a. Once your order has been shipped, we will provide you with a tracking number via email. b. You can use this tracking number to monitor the progress of your shipment through our designated shipping carrier's website.

  5. Address Accuracy: a. It is crucial to provide accurate and complete shipping information when placing your order. b. CC Wines will not be responsible for any delays or issues arising from incorrect or incomplete addresses provided by the customer.

  6. Shipping Delays: a. While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as natural disasters, extreme weather conditions, or transportation disruptions may cause delays. b. In the event of a significant delay, we will promptly notify you via email or phone regarding the revised delivery schedule.

If you have any further questions or concerns about our shipping policy, please contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

Note: This shipping policy is specific to orders within Singapore and is subject to change without prior notice. Please refer to the most recent version on our website for the latest information.